State of the Franchise *

• An exclusive opportunity for Season Ticket Holders to meet with senior members of the Blue Jays front office for a candid Q&A on the overall philosophy and direction of the organization going forward.

Season Ticket Holder Appreciation Event *

• A postgame event on the field at Rogers Centre to interact with the players and fellow Season Ticket Holders.
• Includes food and beverages and fun interactive activities on the field: bring your glove to play catch, meet your favourite players, get autographs and photos and have a chance to win Toronto Blue Jays memorabilia.

Exclusive Fan Forums *

• Join senior Blue Jays management in a live interactive conference call.
• An opportunity to ask about the direction of the team, the current roster, future prospects, or anything else you'd like to hear more about.

Pregame Batting Practice *

• You and a guest will enter the stadium before the gates open to the general public.
• Watch all the Blue Jays' pregame activities from our designated Season Ticket Holder area.
• You'll be right down on the field as your Blue Jays take batting practice and prepare for the game.
• Space is limited. Season Ticket Holders will be able to participate in either the Pregame Batting Practice or Simulated Practice.

Simulated Practice *

• You and a guest will participate in a simulated practice at Rogers Centre.
• Test your skills on the same field as your Toronto Blue Jays: track down balls in the outfield, run and dive on the turf and try to knock one out of the park (Please note all participants must be 14 years of age or older).
• Space is limited. Season Ticket Holders will be able to participate in either the Pregame Batting Practice or Simulated Practice.

Kids Clinics *

• On select dates throughout the season, Season Ticket Holders are invited to bring the special children in their life to take part in an on-field baseball clinic at Rogers Centre.
• Clinics are run by our Amateur Baseball Department and are open to kids ages 7-13.
• Enjoy a fun-filled morning while being instructed in five different skill areas (ground balls, fly balls, base running, hitting and pitching).

Season Ticket Holder Wall of Fame

• As a tribute to you, our most loyal and valuable fans, the Toronto Blue Jays have dedicated a Wall of Fame in your honour, located at Gate 9A, behind aisle 127.

Save on Service Charges *

• Save on service charges and have access to the best available inventory when you buy additional tickets.

Preferred Luxury Suite Rate *

• Receive preferred pricing on single game luxury suites for corporate or personal events.

Season Ticket Holder Benefit Card *

• A personalized benefit card with stored value capability that can be reloaded throughout the season.
• Can be used to purchase 2012 regular season tickets, merchandise and selected food and beverage products at Rogers Centre.
• Can be used to receive a discount at Jays Shop.
• Please refer to the terms and conditions included with the card for more details.

Jays Shop Discount

• Save 20% on official Toronto Blue Jays merchandise with your Season Ticket Holder Benefit Card.
• Valid at Jays Shop Stadium Edition located at Rogers Centre Gate 5, concourse merchandise kiosks and Jays Shop at Sears Yonge & Dundas.
• Some conditions apply. Please refer to the terms and conditions included with your card.

Photography Discount

• Save between 15% and 40% on commercial photography, event photography, photo finishing, enlargements and framing.
• Contact Chuck Kochman, System 4 Productions Inc at 416-741-5542 or email at chuck@system4.ca

Manage Your Account Online

• Visit bluejays.com/seasontickets and login to your personal
• Account Manager using your account number and password* to:

• Renew your Season Ticket subscription
• Online payment options
• Account Maintenance
• RSVP for special Season Ticket Holder events
• Ticket Forwarding
• NEW! Online Ticket Exchanges
• Login information can be found on your 2012 invoice and your password can be changed once you have logged in to your Account Manager

Exchange Policy *

• Tickets from a full season ticket subscription can be exchanged in advance of the game on a ticket for ticket basis only.
• New tickets must be selected at the time the original tickets are returned to complete the exchange process. No cash or ticket credits will be applied to the account.
• Tickets can be exchanged by accessing your online Account Manager or by bringing them to the Subscriber Services Windows at gate 7 box office on game days, or gate 9 box office on non-game days. Exchanges must be done at least 24 hours prior to the date on the original ticket.
• New tickets will be issued for the 2012 Toronto Blue Jays regular season, based on availability, in a seating area of equal or lesser value than the original ticket.
• Only tickets from the original season ticket subscription can be exchanged. Cannot exchange tickets acquired through a previous ticket exchange, other subscription packages, group sale, single game ticket, etc.
• Maximum limit of 40 tickets can be exchanged per account.
• Exchanges are not available for the Home Opener.
• Limit of four tickets per account can be exchanged for Canada Day, New York Yankees, Boston Red Sox, Philadelphia Phillies games. Limit of ten tickets can be exchanged for all other games.
• Available only to the Full Season Ticket Holder and up to four additional contacts that appear on their account, with valid ID.

• Unused tickets from a full season ticket subscription can be exchanged for additional tickets to your choice of two designated games: Wednesday, July 25th and Thursday, August 30th.
• Maximum of 20 tickets can be exchanged per account, with a limit of 10 tickets per designated game.
• Tickets can be exchanged by bringing them to the Subscriber. Services Windows at gate 7 box office on game days, or gate 9 box office on non-game days.
• New tickets will be issued based on availability, in a seating area of equal or lesser value than the original ticket and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating.
• Only tickets from the original season ticket subscription can be exchanged. Cannot exchange tickets acquired through a previous ticket exchange, other subscription packages, group sale, single game ticket, etc.
• Available only to the Full Season Ticket Holder and up to four additional contacts that appear on their account, with valid ID.

Season Ticket Holder Account *

• The recognized owner of the Season Ticket Holder Account is the first registered name listed on the account.
• Season Ticket Holders may add up to four additional contacts to their account, granting them the ability to perform account activities.
• Only the recognized Season Ticket Holder and their four additional contacts listed on the account have the privilege of maintaining, updating and performing account activities.

Payment Options

• Full Payment: At the time of your renewal, pay the full amount of your account.
• Deposit and 2 Month Payment Plan: At the time of your renewal, pay a $250 deposit and have your remaining balance scheduled and paid in equal amounts on January 2, 2012 and February 2, 2012**.
• Deposit and 4 Month Payment Plan: At the time of your renewal, pay a $250 deposit and have your remaining balance scheduled and paid in equal amounts on December 2, 2011, January 2, 2012, February 2, 2012 and March 2, 2012**.
• **Cheques can only be accepted for full payment and cannot be used for any payments towards a payment plan. All payments will be automatically scheduled using the credit card provided and will be processed on the dates listed above. Requests for alternative dates within the month cannot be accommodated.

Relocation

• Accounts must be renewed to be eligible for relocation.
• Relocation opportunities will be offered in the order that renewals are received.
• Please contact your Account Executive for details.

Resale of Tickets

• Unless otherwise authorized by the Toronto Blue Jays, any direct or indirect sale, resale, auction, assignment or transfer of any Ticket at a price greater than the price printed on the front is strictly prohibited and is grounds for seizure and cancellation of such tickets without refund or other compensation.
• No tickets may be used for advertising, promotion or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays.

Subscriber Services Windows at Gate 7 Box Office

• Windows 1, 2 and 3 of the gate 7 box office at Rogers Centre are dedicated to Subscription Services on game days.
• Hours of operation are from 12:00pm to the end of the 2nd inning during evening games and from 9:00am to the end of the 2nd inning during day games and weekend games.
• Can be used to purchase additional tickets, complete ticket exchanges, load your Season Ticket Holder Benefit Card and anything else to manage your account.

Account Changes

• Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, email address and phone numbers of the person designated to receive account information and tickets.
• To make changes to your account simply visit bluejays.com/seasontickets and login to your Account Manager or email your Account Executive.

Access to Postseason Tickets Before The General Public *

• Season Ticket Holders will have the opportunity to purchase postseason tickets prior to general public sale.

Lost or Stolen Tickets

• Lost or stolen tickets can be replaced by coming to Rogers Centre Gate 9 Box Office or contacting our Premier Client Services Department at 416-341-1280.
• If tickets are stolen it is the responsibility of the Season Ticket Holder to contact the police and a police report is required before reprinted tickets will be issued.
• Once a ticket has been reissued, the original ticket becomes null and void.
• All reprinted tickets will be available for pick up only at Rogers Centre gate 9 box office window 25. Reprinted tickets will not be mailed or couriered.
• A $10 reprinting charge per game will apply. Should you lose your tickets for the entire season, a $40 reprinting charge will apply per seat.
• Only the designated Season Ticket Holder and their four additional contacts listed on the account is authorized to order replacement tickets.

Ticket Scanning

• Please be aware that the Toronto Blue Jays Club scans your tickets upon entry to Rogers Centre.
• Once your ticket is scanned and you have entered the stadium, you will not be permitted to leave and re-enter Rogers Centre.

Jays Care about putting Kids Up Front!

Toronto Blue Jays, through Jays Care Foundation, have partnered with KIDS UP FRONT to provide an outlet for Season Ticket Holders to donate tickets to children who otherwise would not have the opportunity to experience the excitement of a Blue Jays game this season!

HOW ARE THE TICKETS DISTRIBUTED?
Kids Up Front Foundation Toronto is a charitable organization that provides access to arts, culture, sport and recreation for children who otherwise do not have the opportunity. Your donated tickets will be distributed to children and families from more than 160 participating charities and social service agencies in and around Toronto.

HOW DO FANS DONATE THEIR BLUE JAYS TICKETS?
Tickets can be sent to Kids Up Front by email, mail/ courier, or dropped off in person. Tickets are accepted until noon on the day of an evening game, and 5 p.m. the day before an afternoon game. That said, the more notice the better!

WILL A TAX RECEIPT BE PROVIDED FOR MY TICKET DONATION?
Yes! If you purchased the tickets and can provide proof of purchase including the donor's name and mailing address then Kids Up Front can issue you a charitable tax receipt for the purchase price of the tickets.

WHY DONATE TICKETS TO KIDS UP FRONT?
To provide children who otherwise wouldn't have an opportunity to experience the Toronto Blue Jays!