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2014 Flex Pack Card
  1. FAQ
  2. RETURN AND REFUND QUESTIONS
  3. TERMS AND CONDITIONS
  4. CHECK MY BALANCE
What is the Toronto Blue Jays™ Flex Pack Card?

Toronto Blue Jays Flex Pack Cards are issued for all purchases of 40 Game, 15 Game and 10 Game Flex Packs as well as for 20 Ticket Flex Packs. The Flex Pack Card will permit the authorized account holder to access all seats for all his/her selected games constituting his/her total 2014 Flex Pack purchase(s). In other words, if the authorized account holder purchases more than one Flex Pack, all purchases and the associated seat locations will be stored on a single Flex Pack Card.

What other benefits does my Flex Pack Card have?

The Flex Pack Card can also be loaded with dollar value that, subject to certain restrictions, can be redeemed for additional tickets, merchandise or any food and beverage product at select concession stands inside Rogers Centre™. This stored value functionality is subject to specific terms and conditions.

Selected Flex Pack Cards (those who meet qualifying terms and where the ticket package has been purchased by December 6, 2013) will be loaded with CDN $50 promotional value which will expire at the end of the final Toronto Blue Jays regular season home game played in the calendar year printed on the front of the card. You can add more value to your Flex Pack Card by visiting the Rogers Centre Gate 9A box office during regular hours of operation. Any value loaded on the card by you that remains unused at the conclusion of the Toronto Blue Jays regular season will be automatically transferred to a new Toronto Blue Jays gift card.

How do I use my Flex Pack Card to access my seats?

In order to utilize the Flex Pack Card for access to any of your selected games, the authorized account holder must enter Rogers Centre at the gate designated on the front of the Flex Pack Card, or such other gate as directed, and present the Flex Pack Card to the ticket taker.

The ticket taker will swipe the Flex Pack Card. Upon confirmation of the account and the authorized account holder's right to admission for the applicable game and the number of seats, the authorized account holder will receive a locator slip bearing the applicable seat location(s) and other information. This locator slip is the authorized account holder's evidence of the right to occupy the specified seat location(s) during the applicable game and must be presented, along with the Flex Pack Card, upon request. The locator slip cannot be replaced if lost or stolen.

Is the Flex Pack Card transferrable?

No. Each card is personalized with the account number and full name of the cardholder. Only the authorized holder of a Flex Pack account will receive a Flex Pack Card. Anyone attempting to use a Flex Pack Card may be required to present valid photo ID.

The authorized account holder can order additional cards that will permit access to the selected games, but the additional card(s) will not contain any promotional value loaded on the Flex Pack Card by Rogers Blue Jays Baseball Partnership (the "Club") or any value loaded on the Flex Pack Card by the authorized account holder. Please note that a CDN $5 customization fee applies per additional card.

What happens if I lose my Flex Pack Card?

The Flex Pack Card is automatically registered when issued. The lost card will be cancelled, blocking use of any outstanding stored value balance. We will replace lost cards and transfer any selected games and/or outstanding balance to a new card. Lost Flex Pack Cards are subject to a reprinting fee of $15 per reprinting transaction.

Can I reload my Flex Pack Card with additional value and purchased tickets?

Yes. Additional tickets purchased for the 2014 regular season can be added to your card and accessed as you would your Flex Pack tickets by calling us at 416-341-1234 or visiting the 9A box office during normal business hours.

You can add value to your card by visiting the Gate 9A box office during regular hours of operation. Any value loaded on the card by you that remains unused at the conclusion of the Toronto Blue Jays regular season will be automatically transferred to a new Toronto Blue Jays gift card.

How do I check the balance on my Flex Pack Card?

Visit bluejays.com/flexpackcard and click on Check My Balance tab. You may also have your balance checked for you by calling 416-341-1234 or visiting the Gate 9A box office during normal business hours.

Will my Flex Pack Card expire?

Yes. Any promotional value loaded on the card by the Club will expire at the end of the final Toronto Blue Jays regular season home game played in the calendar year printed on the front of the card. Any value loaded on the card by you that remains unused at the conclusion of the Toronto Blue Jays regular season will be automatically transferred to a new Toronto Blue Jays gift card.

Can I return or exchange the tickets loaded on my Flex Pack Card?

Normal refund and exchange policy applies: in the event of a game cancellation there may be an opportunity to exchange tickets. Check with your account executive for details.

Can I receive cash back on funds I have placed in my Flex Pack Card?

No. Your Flex Pack Card has no cash value and may only be redeemed for additional tickets, concessions and merchandise in accordance with the Flex Pack Card terms and conditions.

Can I return merchandise purchased using a Flex Pack Card?

Yes. Return the merchandise along with the receipt to the place of purchase within 30 days. Your purchase can be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are currently unable to accept returns for store credit.

2014 FLEX PACK CARD

Each purchase of a 2014 Toronto Blue Jays™ Flex Pack product is subject to the complete product purchase terms and conditions provided to all 2014 Flex Pack purchasers and located to the right under Inside Flex Packs (the "Purchase Terms").

As noted in the Purchase Terms, at the discretion of Rogers Blue Jays Baseball Partnership (the "Club"), certain 2014 Flex Pack purchasers will receive one magnetic stripe card (each, a "Flex Pack Card") instead of physical or electronic admission tickets for the specific games properly selected as part of the applicable Flex Pack purchase (each, a "Selected Game").

For the purposes hereof, each person or entity to whom a Flex Pack Card is issued by the Club will be referred to as the "Authorized Holder" of that Flex Pack Card.

The Flex Pack Card is issued by and remains the property of the Club and may not be sold, transferred or licensed. The Authorized Holder is responsible for all activity associated with his/her Flex Pack Card, whether or not he/she authorized that activity. Anyone attempting to use a Flex Pack Card may be required to present valid photographic identification.

The Flex Pack Card is not refundable/redeemable for cash. Lost Flex Pack Cards are subject to a reprinting fee of $15 per reprinting transaction.

Access Card (Paperless Ticketing) Functionality

As indicated in the Purchase Terms, the Flex Pack Card will permit the Authorized Holder to access all seats for all Selected Games constituting his/her total 2014 Flex Pack purchase(s). If the Authorized Holder purchases more than one Flex Pack, all purchases and the associated seat locations will be stored on a single Flex Pack Card.

In order to utilize the Flex Pack Card for access to any of the Selected Games, the Authorized Holder must enter Rogers Centre™ at the gate designated on the front of the Flex Pack Card, or such other gate as directed, and present the Flex Pack Card to the ticket taker.

The ticket taker will swipe the Flex Pack Card. Upon confirmation of the account and Authorized Holder's right to admission for the applicable Selected Game and number of seats, the Authorized Holder will receive a locator slip bearing the applicable seat location(s) and other information. This locator slip is the Authorized Holder's evidence of the right to occupy the specified seat location(s) during the applicable Selected Game and must be presented, along with the Flex Pack Card, upon request. The locator slip cannot be replaced if lost or stolen.

Stored Value Functionality

Each Flex Pack Card can be loaded with dollar value that, subject to certain restrictions, can be redeemed for additional tickets, merchandise or any food and beverage product at select concession stands inside of Rogers Centre stadium. This stored value functionality is subject to the following specific terms and conditions:

  • The Flex Pack Card can be loaded with a dollar value to a maximum cumulative stored value of five hundred dollars (CDN $500). In order to load dollar value on the Flex Pack Card, the holder must attend in person at the Rogers Centre Gate 9 Box Office during regular hours of operation. At this time, value cannot be loaded online.
  • Value stored on the Flex Pack Card can be used to purchase, in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the Jays Shop™ store located at Rogers Centre.
  • Value stored on the Flex Pack Card can be used to purchase, in person, any of the food or beverage items available at selected Rogers Centre fixed food and beverage concession stands. For clarity, the Flex Pack Card cannot be used to pay for food or beverages at any Rogers Centre restaurant (e.g. Sightlines, Arriba, TD Comfort Clubhouse), in-seat service (e.g. TD Comfort Clubhouse, In The Action), the Olde Spadina or Tim Hortons concession locations, mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites.
  • Value stored on the Flex Pack Card can be used to purchase additional Toronto Blue Jays 2014 regular season tickets, either in person at the box office window, over the phone by contacting your account executive or at bluejays.com/tickets.
  • Value stored on the Flex Pack Card is not redeemable/refundable for cash.
  • Value stored on the Flex Pack Card can be used in conjunction with cash, debit or credit card for the purchases specified above.
  • Any promotional value loaded on the card by the Club will expire at the end of the final Toronto Blue Jays regular season home game played in calendar year embossed on the front of the card. Any value loaded on the card by the customer that remains unused at the conclusion of the Toronto Blue Jays regular season will be automatically transferred to a new Toronto Blue Jays gift card.
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By using or seeking to use the Flex Pack Card, the holder is deemed to have agreed to the above terms and conditions.

Check your Flex Pack Card balance at any time: