The Accessibility for Ontarians with Disabilities Act (AODA) was established to develop implement and enforce accessibility standards respecting goods, services, facilities, accommodation, employment, buildings, structures and premises. Passed in 2005 and as of January 1, 2012, the AODA legally requires all organizations, both public and private, that provides goods or services either directly to the public or to other organizations in Ontario and that have one or more employees to provide accessible customer service to persons of all ability levels.
The Toronto Blue Jays and Rogers Centre are committed to an accessible Ontario and strive to accomplish this by ensuring dignity, independence, integration and equal opportunity be provided to people with disabilities in a timely manner. If you require a copy of the Toronto Blue Jays and Rogers Centre Accessible Guest Experience Policy or the multi-year accessibility plan, please phone 416-341-1000 and ask to speak with a Guest Experience representative.
Rogers Centre and the Toronto Blue Jays are pleased to offer an Accessible Support Entrance to guests who may require assistance entering the stadium or getting to their seats. Gate 7 has been designated as our Accessible Support Entrance. Guests with specific needs should contact the Guest Experience Team at 416-341-1707 or at firstname.lastname@example.org at least 24 hours prior to arriving for a game or event to discuss their individual requirements. Guests can also request the assistance of an Ambassador by visiting bluejays.com/wheelchairescorts.
A limited number of parking spaces are available by reservation only for guests with mobility issues. For further information, ticket information/seat location and to make reservations, contact Rogers Centre Parking at 416-341-3004. Please have your disability permit number handy for bookings. Bookings begin three weeks prior to game days.
There are a number of accessible and companion seating locations throughout Rogers Centre. Tickets for these seats can be purchased by calling the Ticketmaster Accessible Seating line at 1 (855) 682-6736, the Blue Jays Ticket Office at (416) 341-1234 or by visiting the Gate 9 Box Office. Guests are asked to specify their need for accessible seating at the time of ticket purchase.
Guests requiring assistance in reaching their seating level may use one of the eight elevators conveniently located at Rogers Centre:
|Gate 3||Sec. 108||Sec. 208||Gate 3||Suite 410||Sec. 508||Stall 164, Star Zone (Green)|
|Gate 7||Sec. 118||Sec. 221||Suite 330||Suite 448||Sec. 521||Stall 266, Cloud Zone (Blue)|
|Gate 9||Sec. 124||Sec. 227||Suite 335||Suite 461||Sec. 527||Stall 249, Sun Zone (Red)|
|Gate 13||Sec. 135||Sec. 240||Suite 359||Suite 491||Sec. 539||Stall 210, Moon Zone (Yellow)|
Priority should be given to elderly guests or those with a disability that affects their mobility. As a courtesy to our guests, we ask individuals carrying beverages on the elevators to ensure they have the appropriate lid on the container whenever possible.
The Toronto Blue Jays are happy to provide wheelchairs to transport fans that may require assistance to and from their seats upon their arrival at Rogers Centre. A Guest Experience Ambassador can meet guests at our Accessible Support Entrance located at Gate 7 and ensure they receive the appropriate attention. Please note, due to the limited number of wheelchairs, guests are not able to remain seated in them for the entire event. Rogers Centre does not provide wheelchair rentals. Ticket Office at 416-341-1234. If you would like to arrange for a wheelchair escort, or to have an Ambassador assist you in getting to your seats, please visit bluejays.com/wheelchairescorts.