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Accessibility

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act (AODA) was established to develop implement and enforce accessibility standards respecting goods, services, facilities, accommodation, employment, buildings, structures and premises. Passed in 2005 and as of January 1, 2012, the AODA legally requires all organizations, both public and private, that provides goods or services either directly to the public or to other organizations in Ontario and that have one or more employees to provide accessible customer service to persons of all ability levels.

The Toronto Blue Jays and Rogers Centre are committed to an accessible Ontario and strive to accomplish this by ensuring dignity, independence, integration and equal opportunity be provided to people with disabilities in a timely manner. If you require a copy of the Toronto Blue Jays and Rogers Centre Accessible Guest Experience Policy or the multi-year accessibility plan, please phone 416-341-1000 and ask to speak with a Guest Experience representative.

Accessible Support Entrance

Rogers Centre and the Toronto Blue Jays are pleased to offer an Accessible Support Entrance to guests who may require assistance entering the stadium or getting to their seats. Gate 7 has been designated as our Accessible Support Entrance. Guests with specific needs should call 416-341-1000 or email fanfeedback@bluejays.com at least 24 hours prior to arriving for a game or event to discuss their individual requirements. Guests can also request the assistance of an Ambassador by visiting bluejays.com/wheelchairescorts.

Accessible Parking

A limited number of parking spaces are available by reservation only for guests with mobility issues. For further information, ticket information/seat location and to make reservations, contact Rogers Centre Parking at 416-341-3004. Please have your disability permit number handy for bookings. Bookings begin three weeks prior to game days.

Accessible Seating – Ticket Information

Accessible seating is reserved exclusively for guests with accessible needs and their companions. All guests of the stadium require an admission ticket, including those accompanying guests with accessible needs. Tickets for accessible seating areas are available for purchase through Ticketmaster, both online and by phone, as well as in person at the Rogers Centre Gate 9 Box Office. Tickets for accessible and companion seating are subject to the same on-sales schedules and other terms as standard seating, and are available at the same price as standard seating. All ticket sales and exchanges will be made of a first-come, first served basis, subject to ticket availability.

Buy Tickets
1-855-682-6736
Gate 9 Box Office, Rogers Centre

Guests requiring an accessible seat may also purchase up to three additional seats for their companions (subject to availability) unless otherwise restricted by event-level ticket limits.

Please note Rogers Centre staff reserve the right to take appropriate action against individuals who fraudulently obtain accessible and companion seating.

Accessible Seating – Locations

Rogers Centre accessible seating areas are located at the top of standard seating sections on the concourse level. Folding chairs are provided for any guests, support persons or family members who do not require a wheelchair spot. The following sections are available for accessible use subject to event sightlines:

100 Level Sections:
117W-126W
109W-112W, 131W-134W – partially obstructed by railing, potential sightline issues

200 Level Sections:
207W-208W, 240W-241W

Elevator Access

Guests requiring assistance in reaching their seating level may use one of the eight elevators conveniently located at Rogers Centre:

Elevators100-Level200-Level300-Level400-Level500-LevelParking
Gate 3Sec. 108Sec. 208Gate 3Suite 410Sec. 508Stall 164, Star Zone (Green)
Gate 7Sec. 118Sec. 221Suite 330Suite 448Sec. 521Stall 266, Cloud Zone (Blue)
Gate 9Sec. 124Sec. 227Suite 335Suite 461Sec. 527Stall 249, Sun Zone (Red)
Gate 13Sec. 135Sec. 240Suite 359Suite 491Sec. 539Stall 210, Moon Zone (Yellow)

Priority should be given to elderly guests or those with a disability that affects their mobility. As a courtesy to our guests, we ask individuals carrying beverages on the elevators to ensure they have the appropriate lid on the container whenever possible.

Wheelchairs & Wheelchair Escorts

The Toronto Blue Jays are happy to provide wheelchairs to transport fans that may require assistance to and from their seats upon their arrival at Rogers Centre. A Guest Experience Ambassador can meet guests at our Accessible Support Entrance located at Gate 7 and ensure they receive the appropriate attention. Please note, due to the limited number of wheelchairs, guests are not able to remain seated in them for the entire event. Rogers Centre does not provide wheelchair rentals. Ticket Office at 416-341-1234. If you would like to arrange for a wheelchair escort, or to have an Ambassador assist you in getting to your seats, please visit bluejays.com/wheelchairescorts.