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Mariners Job Opportunities


Retail Sales Associate

Job Title: Retail Sales Associate @ Downtown Team Store
Department: Merchandising
Reports To: Downtown Team Store Manager
Pay Rate: $11.00/Hour

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of Retail Sales Associate at Downtown Team Store located at 4th and Steward.

Job Duties and Responsibilities

  • Assist guests with specific merchandise and ticketing needs.
  • Handle guest questions regarding merchandise and general ballpark information.
  • Answering Phones
  • Be prepared to assume additional responsibilities that fall outside of their primary responsibilities.

Required Qualifications and Experience:

  • Must have a guest friendly attitude.
  • Previous retail guest service experience required.
  • Ability to handle fast-paced environment and multi-task.
  • Responsible for balancing of tills and inventory.
  • Comfortable working with POS/Computers.
  • Selling tickets using the Ticketmaster software.
  • Able to stand on feet for long periods of time
  • Able to lift 50lbs

Availability:

  • Must have flexible work schedule, nights, weekends, and Holidays a must. Game days, including evenings, weekends, and Holidays.

Requirements:

  • Must be 18 years of age or older.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be sent to:

Seth Wyler
swyler@mariners.com


Client Sales and Services Associate

Job Title: Client Sales and Services Associate
Department: Sales
Reports To: Manager, Client Sales and Services
Status: 12 Month Program; Full-Time/Benefit Eligible; Non-Exempt
Compensation: August, 2015; Exact Date TBD (not flexible)

The Position:
The Seattle Mariners organization is recruiting to hire highly motivated individuals who are looking for a tremendous career opportunity and are ready to take their first step into a sports career. As a member of the Associate Program, this position is focused on outbound selling of group and season ticket packages for the Seattle Mariners, while also providing exceptional customer service on general inbound calls and e-mail inquiries. The Associates will be responsible for individual calling and ticket sales goals. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization.

Job Duties and Responsibilities

  • Consistently delivers an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.
  • Generates new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities. Partners with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.
  • Meets and frequently exceeds assigned calling and sales revenue goals. Combined outbound and inbound call goal will reach or exceed 100 calls per day.
  • Utilize Microsoft Dynamics CRM to track and prioritize all pertinent account information and to ensure progression of opportunities through the sales cycle. Demonstrate the ability to navigate and successfully use all job related systems.
  • Receives inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries. Resolves customer inquiries in a professional and timely manner.
  • Responds to customer e-mails and voicemails in an appropriate and timely manner. Adheres to standard procedures and policies relative to customer communications.
  • Assumes other duties and responsibilities as assigned.

Required Qualifications and Experience:

  • 4-year degree with demonstrated academic excellence.
  • 1-2 years experience working in a sales/customer service capacity, preferably in the professional sports, entertainment or hospitality industries.
  • A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Preferred experience with Microsoft Dynamics CRM and Archtics ticketing system.
  • Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven experience driving for extraordinary results.
  • Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
  • Ability to adhere to time and attendance policies and procedures.
  • Flexibility to work evenings, weekends, and holidays.

Skills:

  • Integrity and Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
  • Personal Accountability - Not afraid to make tough decisions, gains input from others and moves decisions forward; accountable for actions.
  • Results Oriented - Helps drive the team for results in order to improve bottom line performance.
  • Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to levels within and outside of the organization; creates and builds positive and productive relationships.
  • Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, May 1, 2015. Application materials should be sent to:

Jeremy Weir
Director of Human Resources
PO Box 4100
Seattle, WA 98194
jweir@mariners.com


Seasonal Vault Operations Assistant

Job Title: Seasonal Vault Operations Assistant
Department: Finance
Reports To: Vault Manager
Status: Part-Time Seasonal

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the part-time position of Seasonal Vault Operations Assistant.

Job Duties and Responsibilities

  • Manage and account for all vault cash inventory
  • Perform duties required to ensure all departments have their cash needs fulfilled promptly and accurately
  • Prepare and record a high volume of various bank deposits, transport logs, change requests and report information to Finance
  • Calculate and order bank change requests as needed
  • Perform daily vault audit, ensure all daily transactions are properly recorded and authorized as per vault procedures, maintain audit sheets, ledgers, deposit logs and various other financial documents
  • Assist the finance department with miscellaneous duties as needed
  • Adhere to the vault procedures and instructions set forth at all times
  • Conduct vault business in a professional manner

Required Qualifications and Experience:

  • Excellent cash management and accounting skills
  • Vault and/or cashier experience required, banking experience preferred
  • Ability to work independently and in a solitary environment
  • High level of responsibility
  • Flexibility to work nights, weekends and holidays
  • Proficient in Microsoft Excel
  • Customer service oriented
  • Able to lift 25 lbs.
  • Detail oriented with strong organizational and time management skills
  • Must be reliable with the ability to adhere to time and attendance policies and procedures

Other:

  • This position requires an individual with a high level of integrity and adherence of confidentiality

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, April 28, 2015. Application materials should be sent to:

Jeremy Weir
Director of Human Resources
PO Box 4100
Seattle, WA 98194
jweir@mariners.com