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A-to-Z Guide

  • A

    ADDRESS
    The physical address for the Houston Astros Baseball Club is Union Station, 501 Crawford Street, Houston, TX 77002.
    Any correspondence can be mailed to the Houston Astros at
    P.O. Box 288,
    Houston, TX 77001-0288.

    ADVANCE TICKET SALES
    Fans can purchase tickets to upcoming Houston Astros games in several ways:
    1. On the phone by dialing 1-877-9ASTROS. Most major credit cards will be accepted.
    2. Through the Internet by logging on at www.astros.com.
    3. At the Minute Maid Park Box Office located on Texas Avenue.
    4. During any Houston Astros baseball game at the ballpark's advance ticket sales windows. These are located on the main concourse behind section 112. These will remain open for 30 minutes after the final out of each game.

    ALCOHOL
    The Houston Astros and Aramark promote the responsible sale and consumption of alcoholic beverages. Alcohol sales in the suites will cease at the end of the game.
    All alcohol sales will cease in the seating bowl, concession stands, and portables at the end of the seventh inning or at the discretion of management.
    Adult guests are allowed to purchase a maximum of two alcoholic beverages per ID.
    All guests purchasing alcohol who appear to be less than 30 years old must present a valid ID. No alcohol will be sold to intoxicated guests.
    Guests passing alcohol to minors will be ejected and prosecuted.
    Guests possessing alcohol who do not have proof of being at least 21 years old may be ejected and prosecuted.
    Aramark reserves the right to refuse the sale of alcohol to any guest.
    Alcoholic beverages may not be brought into or removed from Minute Maid Park.

    ANIMALS
    Animals, except for trained dogs or service animals assisting visitors with disabilities, are not permitted on Minute Maid Park Property. The grassy area outside the right field gate has been designated the animal relief area.

    ANTHEM SINGERS
    Any individual or small group (6 people or fewer) wishing to perform the National Anthem prior to an Astros game must submit a DVD of the singer(s) performing an a cappella version of the National Anthem.
    Mail DVDs to:
    National Anthem
    Houston Astros,
    P.O. Box 288
    Houston, TX 77001-0288.
    For more information, call (713) 259-8332.
    Please be aware that DVDs will not be returned.

    ASTROS FOUNDATION
    The Astros Foundation is the official 501(c)(3) team charity of the Houston Astros. We seek to harness the passion of baseball fans in Houston and surrounding areas to support our cornerstone charitable programs, including Community Leaders, the Astros Urban Youth Academy and the Astros RBI league (Reviving Baseball in Inner Cities).
    Our strategic focus is youth baseball and softball programs serving at-risk youth. We welcome volunteers and tax deductible donations, which can be made in honor or in memory of a loved one as well as corporate donations or matching gifts. For more information, please visit www.astros.com/foundation.

    ASTROS TEAM STORE
    501 Crawford Street
    Houston, Texas 77002
    (713) 259-8077
    1-800-ASTROS4
    Regular Hours - Mon-Fri 9-5
    Holiday Hours - Mon-Fri 9-5, Sat 10-4

    ATMS
    Automated Teller Machines operated by Amegy bank are available throughout the ballpark for our fans' convenience. They are located at sections 108, 112, 133, in Center Field near the FiveSeven Grille, club level Section 218, and at Section 316.

    AUDIO SYSTEM
    The Astros upgraded the overall audio system at Minute Maid Park in 2011. These updates allow fine tuning and level adjustments using the most state of the art equipment on the market. Fans will also experience synced audio in suites, concourses, and rest rooms mirroring the content on the TV's and large displays throughout the game. For fans that are deaf or hard of hearing the Astros offer an LED closed captioning display to the right of the main video display. The Astros were the first Major League team to offer this service.

    AUTOGRAPHS
    Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time).
    Fans will be allowed to wait at the Field Box rails from Section 111 to the Left Field foul pole, and from Section 127 to the Right Field foul pole.
    The Houston Astros ask that you show consideration for guests holding tickets for these seating
    areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location.
     

  • B

    BABIES/TODDLERS TICKETS
    Fans age 2 and under may be admitted to Astros games without an admission ticket.
    However, they must sit in the lap of an accompanying adult.

    BABY CHANGING AREAS
    Baby changing tables are available throughout the ballpark in nearly every restroom facility, men's, women's or family. Please ask an usher for the nearest one.

    BAG CHECK
    In compliance with MLB and Astros security policies, all bags, purses and containers will be searched prior to entry. Guests entering Minute Maid Park may also be subject to inspection by random metal-detection wand. There are no lockers available outside of the ballpark to secure items not allowed inside, nor can any items be held by security staff members. Items that are not permitted in the ballpark and are surrendered to security will not be stored or returned. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, suspicious or offensive. Fans are reminded that the following items will not be permitted inside Minute Maid Park:
    • Aerosol cans
    • Alcohol
    • Animals (except for service animals)
    • Bags larger than 16" x 16" x 8"
    • Banners or signs larger than 3' x 2' (Banners must be baseball-related and support teams and players, so long as they are in good taste. The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. No items are permitted to be affixed to signs and no signs may be affixed to the ballpark)
    • Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
    • Cameras with lenses larger than 8 inches
    • Clothing deemed obscene or indecent
    • Coolers of any kind
    • Costume masks
    • Fireworks
    • Folding chairs
    • Food in a portion larger than a clear, one-gallon size bag
    • Inflatables (i.e. beach balls, basketballs, balloons)
    • Illegal drugs
    • Laser pointers
    • Luggage
    • Noise makers (whistles, horns, bells, etc.)
    • Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
    • Skateboards, roller skates, roller shoes, bicycles, wagons for children
    • Tripods, bipods or monopods
    • Weapons - including but not limited to firearms, knives, mace
    • Any item deemed inappropriate or hazardous by ballpark security

    BALL RETRIEVERS
    For the general safety of Minute Maid Park guests, ball retrievers of any kind are not permitted into the ballpark.

    BALLPARK SEATS
    Standing or stepping on ballpark seats may lead to serious bodily injury. The Houston Astros request, for your safety and other ballpark guests, that you do not step, stand or use seats in a manner other than intended at Minute Maid Park.

    BANNERS
    The Astros welcome banners that support teams and their players, so long as they are in good taste, do not interfere with the game, other guests' enjoyment of the game, cover ballpark advertising or other signage, promote a commercial product or service, or contain language deemed inappropriate by the Houston Astros management. The Houston Astros Baseball Club does not permit signs, posters, or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not obstruct the view of other patrons or interfere with the game in any way. Banners may not be paraded through any part of the ballpark. Banners and/or signs may be displayed between innings only.

    BATTING PRACTICE SCHEDULE*
    The following Batting Practice schedule will be in place for the 2014 Houston Astros Home Games.
    - Astros BP to start at 4:45 p.m. for 7:10 p.m. game times before September 1st.
    - Astros BP to start at 4:35 p.m. for 7:10 p.m. game times after September 1st.
    (to adjust for expanded rosters)
    For all other game times expect Astros BP to start 2 hours and 25 minutes before the scheduled game time.
    *Gates will open 2 hours prior to the start of game with access limited to the main concourse for 30 minutes. On Sundays, all gates open 90 minutes before the game.

    BICYCLE PARKING
    Bicycle parking is available near the Clock Tower entrance of Minute Maid Park, off Hamilton Street between Texas and Preston. Racks are also available between the Right Field gate and Congress. If additional accommodations are needed due to special circumstances, Minute Maid Park personnel are happy to facilitate with advanced notice.

    BIRTHDAY PARTIES
    Now our smallest fans can enjoy their birthday parties in a big league park! The two-hour birthday party, geared toward kids ages 5 to 14, includes a tour of the ballpark, age-appropriate activities and playtime at Minute Maid Squeeze Play. The birthday child receives a special gift from the Astros and all children at the party receive a party favor from the team.
    To schedule a birthday party, please call (713) 66-PARTY or, for more information, go to www.astros.com/tours.

    BOTTLES & CANS
    Except for those used for infant feedings, cans and glass bottles are not permitted into
    Minute Maid Park.

    BRIDAL PORTRAITS
    Where better to take one of the most important photographs of your life than Minute Maid Park? With the ballpark as a beautiful, memorable setting, your bridal portrait will glow with unique magic and wonder. For more information, please call (713) 259-8800 or send an email to conferencecenter@astros.com.
     

  • C

    CAMERAS/VIDEO EQUIPMENT
    Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.

    CHARITY TICKETS PROGRAM
    Select local nonprofit groups with a 501(c)(3) tax ID letter from the IRS and who serve at-risk youth or members of the US military and wounded warriors, may apply for a limited number of complimentary group tickets to pre-selected Astros games, pending availability. The application period opened in March and charity group tickets are available in specific areas of the ballpark, with a rotation policy to ensure we can serve as many worthy eligible nonprofit groups as possible. The Astros Charity Ticket Grant program is limited to 501(c)(3) nonprofit agencies within our geographic and strategic focus areas, and applications must be submitted for approval at least eight weeks in advance. For more information on how to submit an application, visit www.astros.com/community.

    CHEWING TOBACCO
    Guests may chew tobacco in any area of Minute Maid Park. All guests must spit into a cup at al times and dispose of the waste in a trash container.

    COCA-COLA ASTROS BUDDIES CLUB
    The Coca-Cola Astros Buddies Kids Club is the Houston Astros official fan club for kids 14 and under. For $20, buddies members receive free Astros tickets, an Astros Buddies cap, an Astros Buddies bag, and exclusive experiences throughout the season with Astros players. More information and memberships are available at www.astros.com/buddies and at the Community Clubhouse located near Section 109.

    COMMUNITY LEADERS
    Developed by Houston Astros owner Jim Crane and launched in 2012, the Astros Community Leaders program is an $18 million investment by The Astros Foundation to rebuild youth baseball and softball fields in disadvantaged neighborhoods throughout Houston. The program is an exciting new partnership between The Astros Foundation, the City of Houston and corporate champions including Blue Cross and Blue Shield of Texas, Calpine Corporation, Champion Energy Services, Halliburton, Lexus, Nabors Industries, National Oilwell Varco, Occidental Petroleum Corporation and Schlumberger. Working with Houston Mayor Annise Parker, the city's Parks and Recreation Department and local youth teams who play at the parks, the Community Leaders program is run by The Astros Foundation.

    CONCESSIONS
    H-Town Grill ... (Section 109, 125) Hot Dogs, Crispy Chicken Tenders,
    Grilled Burgers, Sausages, Bratwurst, and French Fries.

    ASTROS SIZZLING EXTREME GRILL (Section 131)
    Offering specialty hot dogs from around the country including:
    Cincinnati Cheese Coney, New York Dog, Coney Island Dog, Texas Bacon Wrapped Dog, and Georgia Dog. You can also build your own unique creation choosing from a large selection of toppings.

    ASTROS SIZZLING GRILLE - Grand Slam Grillers (Section 116)
    Enjoy freshly grilled Astros Grand Slam Grillers. Texas sized sausage on a freshly baked poppy seed bun. Mild or Spicy with your choice of toppings!

    Beverage Express (Sections 156, 410,106) Perfect for the fan looking for a cool beverage while bypassing the regular concessions lines.
    Selections include Premium and Domestic Beers, Frozen Margaritas, Fountain Sodas, Bottled Water, and Premium Draft Beer. Bagged Peanuts are also available.

    Cotton Candy will be sold at the sundae portable locations, the pizza/creamery locations on the upper deck, and by vendors.

    DINING CAR GRILL (sections, 418)
    Grand Slam Grillers and Grilled Bratwurst. Also offering Grilled Burgers, Hot Dogs and Chili Cheese Fries.

    EL REAL (Sections 125, 217)
    Recipes inspired by Chef Bryan Caswell's famous El Real Tex-Mex!
    Featuring beef and chicken fajitas cooked and carved to order.
    Served with house fried corn chips and house made salsa.

    Green Fork (Section 116)
    Enjoy a made-to-order salad and choose from our extensive selection of healthy ingredients and toppings.

    HEALTHY FOOD OPTIONS Healthy food alternatives including salads and vegetarian entrées are available at the FiveSeven Grille,
    Green Fork at section 116, and throughout Minute Maid Park.

    HOME & AWAY (Sections 112, 129, 156) Traditional ballpark fare: Foot-Long and Regular Hot Dogs, Sausages, Pretzels, Peanuts, and Popcorn.

    HOME PLATE BLUE BELL ICE CREAM PARLOR (Section 423)
    Featuring a large selection of Blue Bell ice cream flavors including the fan favorite Astros Souvenir Helmet.

    ICEE (Blue Bell Creamery - Sections, 113, 128, 153,156, 227, 411, 429)
    Chills galore with a choice of classic flavors: Fanta Cherry and Frozen Coke!

    KIDS MEALS (Sections 156 & 416)
    Providing smaller meals for our younger fans!

    LITTLE BAMBOO (section 422)
    A beverage oasis on the Upper Concourse featuring frozen drinks and
    ice cold beer.

    LITTLE BIGS (Section 110)
    Bryan Caswell's Little Bigs Burgers and Pulled Pork Sliders can now be
    found at Minute Maid Park. Big on taste, small on size!

    MAIN LEVEL FOOD COURT (section 125)
    Offering a variety of items such as: Papa John's Pizza, Grilled Burgers, Hot
    Dogs, Hand-Carved Brisket & Turkey Sandwiches, BBQ Sandwiches, Chopped BBQ Potatoes, Sausages, and French Fries. and Ice Cream in Astros Souvenir Helmets.

    MAVERICK SMOKEHOUSE (section 409)
    Down home Texas BBQ featuring Chopped Beef Sandwiches, Carved Brisket or Turkey Sandwich Plates, Texas Sized Chopped BBQ Baked Potatoes, and Loaded Baked Potatoes.

    MINUTE MAID JUICE STAND (Squeeze Play -section 133)
    Serving Minute Maid juices and smoothies, smaller meals, healthy options, and a $2 menu for our younger fans!

    PAPA JOHN'S PIZZA AND BLUE BELL CREAMERY (sections, 116,
    128, 153, 227, 411, 429) Enjoy fresh personal-sized Papa John's Pizzas,
    Hand Dipped Ice Cream, and ICEE frozen drinks. Also serving Minute
    Maid smoothies exclusively at section 227.

    PREMIUM BEERS (Sections 106, 114, 118, 119, 125, 133, 206, 227, 422)
    Conveniently positioned throughout the ballpark, our numerous bars and portables feature premium beers on tap or in the bottle. Stop in to find your favorite.

    PREMIUM WINES (Sections 111, 116)
    Select Varietals are available by the glass. Stop by Little Bigs or Green Fork to see
    what's being poured today. For a wider variety, purchase a Club Pass from the Advance Ticket window at Section 112 and enjoy other labels available at the bars located in sections 206, 218 & 228

    SAM'S BISTRO (Section 224)
    Bistro style including Sandwiches, Loaded Potatoes, Specialty Entrées,
    Gourmet Salads, and Desserts! Our menu changes frequently so stop by
    today and enjoy the latest additions to the Minute Maid Park menu.

    STREET EATS (Section 124)
    Our 2014 selections include the mouth-watering Hot Dog Texas Toast Sandwich and Pulled Pork Tacos along with other chef rotational specials. Stop by to check out our latest creations!

    TEXAS LEGEND GRILL (Section 134)
    Texas Legend burgers and steaks start with fresh Nolan Ryan 100% beef. Also Serving Chicken Tenders and French Fries.

    TEXAS SMOKE (sections 125 & 409)
    Down home Texas BBQ featuring Chopped Beef Sandwiches, Carved Brisket or Turkey Sandwich Plates, Texas Sized Chopped BBQ Baked Potatoes, and Loaded Baked Potatoes.

    THE FIVESEVEN GRILLE (Section 156)
    A tribute to two Houston Astros greats Craig Biggio and Jeff Bagwell. Offering hand tos d salads, perfectly grilled steaks, local seafood, house made desserts, and premium cocktails along with some of Craigand Jeff's favorite entrées. The FiveSeven Grille is the perfect place to dine with friends before and during the game! The casual atmosphere is great for catching live action from around the league.

    THE NUTTY BAVARIAN (Section 107)
    Warm cinnamon-glazed almonds, pecans, cashews, peanuts, and roasted
    salted cashews.

    UNION STATION FAVORITES (Sections 113, 209, 255, 409 416, 420, 431, 433) Traditional ballpark fare including Foot-Long and Regular Hot Dogs, Sausages, Pretzels, Peanuts, and Popcorn

    VALUE MEALS (sections 109, 156 & 416)
    Ballpark favorites paired with a Coke at a great price!

    CONFERENCE CENTER
    The Houston Astros mix business and baseball every day! You now have the opportunity to host executive meetings at one of America's premier ballparks, Minute Maid Park. Open year round, the Conference Center features 16 state-of-the-art meeting rooms in the historic Union Station building. The possibilities are endless within the Houston Astros Conference Center. For more information, or to book your next meeting, call (713)259-8800 or send an e-mail to conferencecenter@astros.com.

    COSTUMES/MASKS
    Costumes/masks are not allowed at Minute Maid Park. Houston Astros management
    reserves the right to refuse entry and refund the ticket price of individual in a costume/mask.

    COURTESY WHEELCHAIR SERVICE
    The Houston Astros offer wheelchair service for fans that need assistance getting to and from their seating areas. Once fans enter through the turnstiles, Fan Accommodations may be radioed to dispatch a courtesy wheelchair. When fans are ready to leave the ballpark, the service can again be utilized to escort them to the gates. Wheelchairs are not available for rent.

    CREDIT CARD POLICY
    VISA, American Express, Discover and MasterCard are accepted at the box offices, retail locations, and all concession stands.
     

  • D

    DESIGNATED DRIVER BOOTH Located near the Union Station atrium adjacent to section 107 on the main concourse, the Designated Driver Booth is part of the ARAMARK Corporation's "Serves You Right" program. Any person who goes to the booth and identifies himself or herself as a designated driver will receive a coupon for a free small soda at any of the ARAMARK concession stands.

    DIRECTIONS TO MINUTE MAID PARK
    Minute Maid Park is located on the east side of Downtown Houston, within the quadrangle of us 59, Texas Avenue, Crawford Street and Congress Street. There are literally dozens of streets that will lead fans to the ballpark.

    FROM I-45 NORTH TRAVELING SOUTH
    To Minute Maid Park/Union Station/West End from:
    - Continue south until you reach I-10.
    - Exit on to I-10 East.
    - Quickly merge on to US-59 South.
    - Exit Hamilton/Downtown destinations and continue on Hamilton straight to Capitol.
    - Turn right onto Capital, then right onto Crawford.
    - Union Station is at the intersection of Texas and Crawford.
    To Minute Maid Park/Union Station/West End from:
    - Continue south until you reach I-10.
    - Exit on to I-10 East.
    - Quickly merge on to US-59 South.
    - Quickly exit Hamilton/Downtown destinations and continue straight to Preston.
    - At Hamilton and Preston, you will take a right into the Diamond Club parking lot.
    - If you intersect with Texas Ave., you've gone too far.

    FROM I-45 SOUTH TRAVELING NORTH
    To Minute Maid Park/Union Station/West End from:
    - Traveling North, exit Scott/Downtown Destinations.
    - Continue on to Downtown Destinations/St. Joseph Parkway/Pease.
    - Continue West onto St. Joseph Parkway or Pease.
    - Turn right on to Chartres. Continue driving North towards the ballpark. (This route will bring you closest to Diamond, A, B, & C Parking Lots on the East end of the ballpark.)
    -OR-
    - From St. Joseph Parkway or Pease, continue West to Austin.
    - Turn right onto Austin driving North.
    - From Austin turn right onto Texas Ave.
    - Continue driving East on Texas to Crawford St.
    - Union Station, or the West side of the ballpark, is at Texas and Crawford.
    To Minute Maid Park/Diamond Club Lot/East End from:
    - Traveling North, exit Scott/Downtown Destinations.
    - Continue to Downtown Destinations/St. Joseph Parkway/Pease.
    - Continue West onto St. Joseph Parkway or Pease.
    - Turn right on to Chartres. Continue driving North towards the ballpark. (This route will
    bring you closet to Diamond, A, B, & C Parking Lots on the East end of the ballpark.)
    -OR-
    - From St. Joseph Parkway or Pease, continue West to Austin.
    - Turn right onto Austin driving North.
    - From Austin turn right onto Texas Ave.
    - Continue driving East on Texas to Crawford St.
    - Union Station, or the West side of the ballpark, is at Texas and Crawford.
    FROM US 59 SOUTH TRAVELING NORTH
    To Minute Maid Park/Union Station/West End from:
    - Continue north and exit Downtown Destinations/Polk St.
    - Continue on the feeder road, which turns into Chartres.
    - Continue driving North on Chartres towards the ballpark. Turn left onto Capitol.
    - From Capitol, turn right onto Crawford St.
    - Union Station is at the intersection of Texas and Crawford.
    To Minute Maid Park/Diamond Club Lot/East End from:
    - Continue north and exit Downtown Destinations/Polk St.
    - Continue on the feeder road, which turns into Chartres.
    - Continue driving North on Chartres towards the ballpark.
    This route will bring you closest to Diamond, A, B, & C
    Parking Lots on the East end of the ballpark.
    - To enter Diamond lot, turn left onto Preston St.
    - You will travel under US 59 and proceed straight into the Diamond Club parking lot.
    FROM US 59 NORTH TRAVELING SOUTH
    To Minute Maid Park/Union Station/West End from:
    - From US 59, continue South and exit Downtown Destinations/ Hamilton.
    - Continue South on Hamilton and turn right onto Capitol.
    - From Capitol, turn right onto Crawford St. Union Station is at the intersection of
    Texas and Crawford.
    To Minute Maid Park/Diamond Club Lot/East End from:
    - From US 59, continue South and exit Downtown Destinations/ Hamilton and continue
    straight to Preston.
    - At Hamilton and Preston, you will take a right into the Diamond Club parking lot.
    - If you intersect with Texas Ave., you've gone too far.
    FROM SH 288 TRAVELING NORTH
    To Minute Maid Park/Union Station/West End from:
    - Merge onto US 59 North, shortly before reaching downtown.
    - From US 59, exit Downtown Destinations/Polk St.
    - Continue on the feeder road, which turns into Chartres.
    - Continue driving North on Chartres towards the ballpark. Turn left onto Capitol.
    - From Capitol, turn right onto Crawford St.
    - Union Station is at the intersection of Texas and Crawford.
    To Minute Maid Park/Diamond Club Lot/East End from:
    - Merge onto US 59 North, shortly before reaching downtown.
    - From US 59, exit Downtown Destinations/Polk St.
    - Continue on the feeder road, which turns into Chartres.
    - Continue driving North on Chartres towards the ballpark.
    This route will bring you closest to Diamond, A, B, & C
    Parking Lots on the East end of the ballpark.
    - To enter Diamond lot, turn left onto Preston St.
    - You will travel under US 59 and proceed straight into theDiamond Club parking lot.

    DRINKING FOUNTAINS
    Public drinking fountains are located throughout the ballpark near the restrooms.
    Locations include these sections:
    Main: 107, 111,116,122,127,133,153
    Club: 209, 215, 223, 229, 233
    Mezzanine: 252, 253
    Suite: 9, 23, 37, 49, 63
    Upper: 307, 310, 319, 323, 327, 334

    DROP-OFF/PICK-UP POINTS
    Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark. Following the game, the Houston Police Department will close Texas Avenue on Crawford Street around Minute Maid Park for approximately 20 minutes. This closure will allow for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark. Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park. However, all vehicles picking up at that location must be attended while drivers are waiting for their guest(s) to arrive. Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.

  • E

    ELEVATORS Elevators for all fans are located in two areas inside the ballpark: at the Third Base entrance off Texas Avenue, near Section 109, and at the First Base Entrance off Hamilton Street, near Section 128. Limited access elevators to the Diamond Club, the Club Level, and Suite Level can be found at the Home Plate Clock Tower entrance. Additional elevators accessing the Mezzanine Level, the Coca-Cola Stage, and the Sports Authority Suite (Suite 99) are located behind Section 156.

    EMERGENCY TELEPHONE CALLS
    Phones at Fan Accommodation Centers located at sections 112 and 323 may be used for emergency calls.

    EMPLOYMENT OPPORTUNITIES
    Want to be a part of the team? The Houston Astros are always looking for friendly, service-oriented people to help make our fan experience the best in sports. Many of our available roles are part-time and based on the game schedule. Interested parties should go online to Astros.com and click "Job Opportunities" at the bottom of the homepage or call (713) 259-8000 to reach our Human Resources department.

    EQUIPMENT REQUESTS
    All Astros Major League equipment is recycled for use in Spring Training and for our minor league system. Non-profit groups may contact the Recycled Baseball Items Foundation, which is an independent non-team affiliated charity, at www.rbi-houston.org to request assistance in procuring used equipment for your team or league.

    ESCALATORS
    Escalators for general fan use are located at Section 109, near the Union Station entrance. Escalators accessing only the Club Level can be found at the Clock Tower entrance.

    EXCHANGES
    No refunds, cancellations or exchanges are given for Astros individual game tickets. Season ticket holders and 28-game plan holders are eligible for our Ticket Exchange Program. Call (713) 259-8300 or your personal ticket representative for details.

  • F

    FAMILY REST ROOMS Sixteen family restrooms are conveniently located throughout the ballpark. These single stalled, private bathrooms with baby changing tables offer seclusion for nursing mothers
    and are located near the following sections:
    Main concourse: 106, 111, 127, 131, 154
    Club level: 208, 214, 229, 233, 252
    Upper concourse: 307, 315, 317, 325, 329, 336

    FAN ACCOMMODATIONS CENTERS
    Fan Accommodations Centers are open during all Astros games. They are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include lost and found, seat relocation, storing of large items (strollers, wheelchairs, etc.) and providing general fan information (schedules, ballpark information, etc.)

    FAN MAIL
    Letters to Astros players should be addressed to the individual player at
    P.O. Box 288,
    Houston, TX 77001- 0288.
    If you desire a response, please enclose a self-addressed, stamped envelope. Please keep in mind that players receive a large quantity of mail, so a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Additional contact information, including email addresses, will not be released.

    FIELD MEASUREMENTS
    Playing Field Surface: 6.7 acres
    Left Field Foul Line: 315 ft.
    Left Field Power Alley: 362 ft.
    Center Field: 435 ft.
    Center Field, deepest point: 436 ft.
    Right Field Power Alley: 373 ft.
    Right Field Foul Line: 326 ft.
    58 59
    Outfield Wall Heights:
    Left Field Foul Line Scoreboard: 21 ft.
    Left-Center Field to Center Field: 25 ft.
    Center Field to Astros Bullpen: 10ft
    Astros Bullpen to Right Field Foul Line: 7 ft.

    FIRST AID
    First aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a guest services representative who will then contact the appropriate emergency personnel.

    FOOD & BEVERAGE POLICY
    Guests are allowed to bring food and bottled water into Minute Maid Park for Houston Astros games. This policy is specific to Houston Astros game related events and does not apply to special events held at the ballpark (i.e. concerts, tours, corporate events, etc.). Items that do not meet these guidelines will notbe able to be held or secured by ballpark staff.

    WATER
    • Guests may bring in a factory-sealed, clear plastic bottle of water, no larger than one liter.
    • One bottle per guest.

    FOOD
    • Guests may bring in food that is contained in a clear, plastic bag no larger than one gallon in size.
    • One bag per guest.

    FOUL BALLS & HOME RUN BALLS
    Fans are permitted to keep foul balls and home runs hit into occupied seating areas as souvenirs; however, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the dugout and field box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and danger incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game. The Houston Astros cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

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    GAME TIMES
    Unless otherwise announced, home night games begin at 7:10 p.m. Monday-Friday and at either 3:10 p.m. or 6:10 p.m. on Saturdays. Sunday and weekday afternoon games start at 1:10 p.m. Please call 1-877-9ASTROS for the latest information and news or visit the Ticket Headquarters located behind home plate on the main concourse.

    GATE OPENING TIMES
    Monday-Saturday: The gates of Minute Maid Park will open two hours prior to game time with access limited to the main concourse and lower bowl seating. Full ballpark access begins 90 minutes before first pitch.
    Monday-Saturday: The Season Ticket Holder Entrance will open 2 ½ hours before the game with access limited to the main concourse and lower bowl seating.
    Sunday: All gates open 90 minutes before the game.

    GRASS
    Prior to the 2009 season, the Houston Astros grounds crew installed a new playing surface at Minute Maid Park. The 2.3 acre upgrade of new sod, named Platinum TE Paspalum, is the first of its kind to be installed in a sports facility in the world. Platinum TE Paspalum is a turf that works well for Minute Maid Park's conditions due to its lower sunlight requirements. Compared to the sod previously used, the Platinum TE Paspalum has proven itself to have a greener color, an improved wear tolerance and an increased tolerance to the shade at Minute Maid Park. In addition, after seeing the excellent results in Houston, two other Major League teams have followed the Astros' lead and installed Platinum TE Paspalum in their baseball fields.

    GROUP OUTINGS
    Group seating is available for groups of 20-2000 in various seating levels including the Field Boxes, the Mezzanine, Crawford Boxes, Executive Suites, Center Field restaurant, and the View Deck.
    Contact Astros ticket services at (713) 259-8500 or 1-877-9ASTROS for more information.

    GUEST CONDUCT
    Customer Service is the number one objective of the Houston Astros. The team strives to provide its guests with the most positive baseball experience in the Major Leagues while in a safe, comfortable environment.
    To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
    • Dress appropriately for baseball. Remember that we have the unique opportunity to start a baseball game with the roof closed and finish it with the roof open.
    • Respect other guests' ability to enjoy the game. Loud or obnoxious fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
    • Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
    • For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
    • Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.

  • H

    HD EXPERIENCE AT MINUTE MAID PARK
    The Astros are the first major sports team in Houston to offer High Definition. Fans visiting Minute Maid Park can experience superior image and audio quality on all major video displays and TV's located throughout the ballpark. All broadcasts at Minute Maid Park are done in clear 1080 High Definition.

    HD TELEVISIONS
    All Astros home games are broadcast in High Definition on the 500+ HDTV's and large HD video displays throughout the ballpark. Fans can experience the clarity of 1080 broadcasts from any part of the ballpark.

    HEALTHY FOOD:
    Healthy food alternatives including salads and vegetarian entrees are available throughout Minute Maid Park. For a detailed list of food locations, please pick up a Minute Maid Park Concessions Guide from any Guest Services Center.

  • I

    INTERNSHIPS The Houston Astros are proud to host college students in a learning experience each semester in all of our departments. An internship is the best way to gain experience and create a network of contacts in the world of sports. The Houston Astros Internship Program proves to be a once in a lifetime experience that offers insight and exposure to various aspects of the sports industry. To learn more about the program and its requirements, please visit www.astros.com/internships

  • K

    Kid's Zone:

    Minute Maid is proud to sponsor "Squeeze Play", a thrilling interactive entertainment center specially designed for our young fans ages 3-12. Squeeze Play is located on the northeast corner of the ballpark at the Right Field Entrance near Section 133. Young fans, accompanied by an adult, can test their speed with an interactive Squeeze Play game or their hitting prowess in the Splatting Cage. To cool off, fans can indulge in delicious slushies at the Minute Maid juice bar. With the availability of picnic tables and several TV screens, this is the perfect place for the whole family to enjoy a day at Minute Maid Park.

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    LOST AND FOUND Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. If items are lost during the game, guests can check with Fan Accommodations in Section 112. Guest Services may also be contacted at (713) 259-8459 on non-game days to arrange pick-up of a lost item.

    LOST GUESTS
    Please notify the nearest uniformed ballpark employee of a lost guest. Lost individuals will be brought to the Fan Accommodation Centers at Sections 112 and 323.

    LOST/STOLEN GAME TICKETS
    Please remember that game tickets are like money and should be secured like cash. Stolen tickets will be replaced at no charge, so long as a police report has been filed and documentation has been presented to the Astros ticket office at least 24 hours prior to game time. You will be charged the face value for all other lost or misplaced tickets.

  • O

    OFFICIAL GAME
    A game is official after 4½ innings have been completed. To keep score at your seat, guests can purchase official scorecards at retail locations throughout the ballpark.

  • R

    RADIO INFORMATION
    Houston's KBME Radio, 790 AM, is the English language flagship. The Astros pregame show begins 25 minutes prior to game time on 790 KBME and the postgame show ends 25 minutes after the game. Every Astros game is also broadcast live in Spanish on the Univision Radio Network across Texas. Houston's La Tremenda KLAT Radio, 1010 AM is the Spanish Language Flagship. The Astros pregame show begins 15 minutes prior to game and ends 15 minutes after the game.

    RECYCLING
    The Houston Astros promote recycling in Minute Maid Park. Fans can assist in this effort by depositing all plastic and aluminum beverage containers in the 135 Waste Management recycle receptacles located throughout the ballpark.

    RE-ENTRY INTO THE BALLPARK
    Fans are allowed to re-enter only until the first pitch of the game. Fans may re-enter Minute Maid Park through the South Home Plate, Union Station, Center Field or Right Field gates at the pre-designated turnstile. Fans who plan on re-entering MUST have their ticket rescanned before they leave the ballpark and present their ticket for re-scanning upon re-entry. Once the game has begun, tickets will not be scanned for re-entry. Guests exiting the ballpark after the first pitch must have or purchase a valid ticket to return.

    RETAIL LOCATIONS
    Merchandise may be purchased year-round at the Official Astros Team Store located in the lobby of the Union Station building (at the corner of Texas Avenue and Crawford Street). On non-game days our Union Station Team Store is open Monday through Friday from 9Am to 5PM and on Saturdays from 9AM to 2PM. During Astros games, a second team store, located behind home plate on the Main Concourse is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir locations throughout the ballpark. Inquire at a Fan Accommodation Center for the nearest locations, or call 713-259-8077 for all retail information requests. Merchandise is also available via the Internet at the Houston Astros official website, www.astros.com.

    ROOF
    The roof of the ballpark provides the best of both baseball worlds - open air and the great outdoors or the air-conditioned comfort of the indoors. Designed in three moving components, the roof spans more than 6 acres and retracts to reveal the largest open area of any retractable roofed baseball stadium built today. It is designed to open or close in 12 - 20 minutes and also withstands hurricane conditions.

  • S

    SCALPING
    The resale of Astros Game Tickets is strictly prohibited on Minute Maid Park property. Any persons caught doing so shall be brought to the attention of the proper authorities. To avoid problems with counterfeit, stolen, void, or inflated tickets, purchase them only at the Minute Maid Park Box Office, over the phone at 1-877-9ASTROS, or from an authorized outlet.

    SCHEDULES
    Handy pocket schedules are available free wherever Astros tickets are sold (while supplies last.) To order schedules by mail, write to Astros schedules, P.O. Box 288, Houston, TX 77001-0288. Please specify the number of schedules needed.

    SCOREBOARD GREETINGS
    To make a special event even more memorable, fans may request a message on our Mezzanine ribbon board for a fee of $35 at www.astros.com/scoreboard.

    SCOREBOARDS
    Following the 2010 season, the Houston Astros installed two new, high-definition video boards and a large ribbonboard at Minute Maid Park in time for the start of the 2011 Major League Baseball season. The new primary video board is located in Right Field and measures 54 feet high and 124 feet wide (approximately 6,695 square feet), making it the fourth-largest board of its kind in the Major Leagues. The Astros previous video board that had been in the ballpark since its inception in 2000 was 26 feet high and 45 feet wide.

    SEASON TICKETS
    The Houston Astros offer a variety of packages for fans interested in the benefits of being a season ticket holder. For more information, contact the season ticket office at (713) 259-8500.

    SECURITY
    Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, notify a uniformed ballpark employee and/or nearest uniformed security officer. The Houston Police Department will be on hand before and after every Astros home game to assist in fan safety and traffic management.

    SERVICES FOR GUESTS WITH DISABILITIES
    Minute Maid Park meets and exceeds all service and structural requirements stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our fans with disabilities.

    Assistant Listening Devices (ALD):
    These devices, which carry the Public Address System comments, are available for our fans with hearing impairments. The devices are available at our Fan Accommodation Centers at Section 112 on the Main Concourse and Section 323 on the Upper Concourse. Identification will be required to check out the devices.

    Captioning Board:
    The Houston Astros are the first Major League ball club to install a captioning board for the benefit of our fans with hearing impairments. Located above the Mezzanine level in Right Field, the board will display the PA announcer's comments, as well as other in-game information.

    Telephone Display Devices (TDD):
    Fans with hearing or speech impairments are offered these text telephones for their use. Stations are available in the Fan Accommodation Centers in Sections 112 and 323.

    Wheelchair Seating:
    Wheelchair seating for fans with mobility concerns is available throughout Minute Maid Park from virtually all vantage points. Prices will vary depending on seating level. Please inform the ticket representative of your special seating needs at the time of purchase. Call (713) 259-8500 for details or visit the Minute Maid Park Box Office.

    Courtesy Wheelchair Service:
    The Houston Astros provide courtesy wheelchair service at all home games. Once a guest arrives at the gate and requests this service, a wheelchair will be dispatched and an attendant will take the fan to his/her seating area. When the guest is ready to depart, the service is also available to take him/her to the exit.

    Braille Signage:
    Braille and tactile signage is located throughout the ballpark.

    SMOKING
    Smoking at Minute Maid Park is allowed only in designated smoking areas. Fans seated in the Club, Suite and Upper Concourse levels may go to any of the roof terraces. Ask any ballpark personnel for the exact locations of these areas. Fans in the Main Concourse may leave the building at the Right Field. Fans must have their ticket scanned before exiting the building and scanned for re-entry. Smoking is strictly prohibited on any concourse or in any of the stairwells. All smoking restrictions extend to e-cigarettes and similar products.

    SPEAKERS BUREAU
    Front office personnel represent the Astros at speaking engagements year-round. Requests must be submitted in writing at least six weeks prior to the event on the organization's letterhead. The letter should provide as many details as possible and be sent to the Community Development department, Houston Astros, P.O. Box 288, Houston, TX 77001-0288.

    SPECIAL FEATURES
    Phillips 66 Home Run Alley: Fans taking a stroll through the Phillips 66 Home Run Alley, located above Left Field, will come face to face with Astros history. The home run is one of the most exciting events of a baseball game. The Astros and Phillips 66 have teamed up to honor some of the greatest hitters in Astros history. Fans can enjoy 40-plus years of great memories, from Jimmy Wynn and Jose Cruz to Jeff Bagwell and Craig Biggio.

    Home Run Porch: Astros fans have a unique opportunity to keep a part of history at Minute Maid Park. Along the Main Concourse in Left Field, the Astros have created a home run porch on which fans can stand to await their favorite player's home run. Also located on the porch is an old-fashioned Phillips 66 gas pump that keeps a running total of every Astros home run hit at Minute Maid Park.

    Sliding Glass Door: To fully appreciate Houston's spectacular skyline, the roof incorporates a 50,000 square foot wall of hurricane resistant glass stretching above the entire left field. So, even when the roof and the glass panels slide closed to cool the stadium, fans can still have the feel of an outdoor ballpark by looking out into the city beyond.

    The Train: As the Astros forge into a new era of Houston baseball, we remember this city's great history and the integral role of railways in the development of Houston. With Minute Maid Park connected to Houston's Union Station building, the past has been connected with the future. To keep the historical spirit alive, Minute Maid Park features an 1860s-replicated train locomotive that heralds the opening of ballpark gates and other special events.

    Tal's Hill: Reminiscent of ball fields of the past, the playing field of Minute Maid Park was created with its own unique characteristics. One of the most challenging of these is Tal's Hill, located in straightaway Center Field. Named for former Astros President Tal Smith, one of Houston's most influential baseball figures, the hill has a 20-degree slope, as well as a flagpole three feet from the Outfield wall, in the field of play. Centerfielders definitely have their speed and agility tested when they come to play at Minute Maid Park

    SPRING TRAINING
    Osceola County Stadium in Kissimmee, Fla., is the Spring Training home of the Houston Astros. For ticket information, log on to www.astros.com.

    SQUEEZE PLAY
    Bring your young Astros fans down to the Minute Maid Squeeze Play located by Section 132! The popular Running Man, virtual reality hitting and pitching games and special Umpire's Point of View area are back in 2014, as well as the ever-popular Splatting Cage and multi-story climbing structure. Additionally, everyone can have their picture taken grabbing a home run ball from the glove of new Astros mascot, Orbit! Squeeze Play is free of charge for youngsters ages 4-12 accompanied by a parent or guardian. To provide adequate play time and ensure safety, access to Squeeze Play will be limited beginning at the end of the 7th inning.

    STANDING ROOM
    A limited number of standing room tickets will be made available for sold-out games only, per the discretion of the ball club. Standing room is located behind the green lines along the main concourse. SRO is not available in front of the Insperity Club. Fans with SRO tickets may not occupy areas behind the seats on the Mezzanine, Club, or Terrace levels. These spaces are designated as walkways or are part of the handicap seating and may not be occupied or utilized as SRO areas.

    STROLLERS
    Strollers are allowed inside Minute Maid Park. However, strollers may not be stored in any seating area and may not be used to occupy handicap seating or SRO spaces. After entering the ballpark, fans should visit a Fan Accommodations window and ask an usher for assistance with storing a stroller in Fan Accommodations.

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    TAILGATE PARTIES
    Tailgate parties will not be allowed on any of the facility parking lots. The Houston Police Department will strictly enforce open container laws in Downtown Houston.

    TAXIS
    After the game, a taxi stand for baseball fans is located on Avenida de las Americas near Texas Avenue, just one block South of Minute Maid Park.

    TICKET OFFICE
    The main Minute Maid Park Box Office is located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-2:00pm on Saturdays. It will also remain open through all home baseball games until 30 minutes after the final out. On Sunday game days, the box office opens at 9:00am. These game hours also apply to the Advance Ticket Sales Windows at Section 112. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.

    TOURS
    Get an insider's view of the home of the Houston Astros. See areas of Minute Maid Park normally inaccessible to the public, such as the press box, suites and the Diamond Club. School groups can enjoy tours specially geared for our younger fans. For more information on the year-round tour opportunities, call (713) 259-TOUR (8687) or, for more information, go to www.astros.com/tours.
     

  • U

    URBAN YOUTH ACADEMY
    The Astros Urban Youth Academy (2801 South Victory Drive, Houston TX 77088) is run by The
    Astros Foundation and provides free baseball and softball instruction, life-skills training and academic support to Houston youth with a focus on serving at risk children and teens. Baseball and softball camps, clinics and other activities are provided at UYA. Instructors also offer mentoring, leadership development as well as assistance with the college application process.
     

  • V

    VIDEO BOARD
    Fans visiting the ballpark can enjoy crisp and clear action replays and video just as if they were watching a television. Minute Maid Park also features an LED ribbon board stretching more than 1,000 feet from foul pole to foul pole along the bottom edge of the Suite Level.

    VISITING TEAM FANS
    Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection from Minute Maid Park.
     

  • W

    WEDDINGS A unique venue is every couple's dream for their special day, and Minute Maid Park is the perfect place to create a magical evening you and your guests will never forget. Whether you are planning an elegant reception or a rehearsal dinner; our event locations offer a variety of settings for your special occasion. The Union Station Lobby is one of Houston's premier reception locations with the historical architecture of the original train station for Houston built in 1911. Not only are the Corinthian-style columns and original marble a sophisticated setting that brides adore, but the novelty of being at Minute Maid Park provides a welcoming environment for guests to relax and enjoy being at the home of the Houston Astros. For every ballroom there is a bride and for every ballpark there is a groom! For more information, or to book your next wedding reception, call (713)259-8800 or send an e-mail to specialevents@astros.com.

    WILL CALL
    The Astros Will Call windows are in the Main Box Office on the Texas Avenue side of Minute Maid Park, located at the intersection of Texas Avenue and Avenida De Las Americas. Will Call orders may be picked up anytime the Box Office is open. During the Astros season, the Box Office is open from 8:30 a.m. until 5:30 p.m. Monday through Friday, and on Saturdays from 9:00 a.m. until 2:00 p.m. When the Astros are playing at home, the Box Office remains open until 30 minutes after the final out. The Box Office is closed on non-game day Sundays. Please present a valid, picture I.D., such as a state-issued driver's license, to pick up your tickets. In locating your order, it is helpful to have your order or confirmation number, as well as the identity and contact information for the person or company from whom you purchased your tickets. Generally, tickets must be picked up by the party who placed the order, unless that party designates another individual as an alternate pick up name. We hope that you enjoy your game!